Introduction
This Privacy Policy explains how Dada8 collects, uses, stores and discloses personal data in relation to its online gambling products and services (the Services). It applies to players and visitors who interact with Dada8 and governs the processing of personal data in connection with the Services.
Data Controller
Dada8 Limited is the data controller responsible for your personal information. You may contact us at [email protected] or via Customer Services for rights requests or to raise concerns about our handling of your data.
What information we collect
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Information you provide during account creation and use of the Services
- Identity data such as name, date of birth, and residential address
- Contact data such as email address and telephone number
- Payment details including card or wallet information and transaction references
- Other details requested for registration, verification and ongoing use of the Services
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Information collected automatically and from third parties
- Technical data such as device type, operating system, IP address and browser information
- Betting, gaming activity, deposits, payments and transaction history
- Geolocation data where legally permissible or required to determine eligibility
- Communication records including live chat, emails and surveys
- Data from service providers and publicly available sources as permitted by law
- Social media details when you connect with us through supported channels
How we use your information
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To provide and operate the Services
- Account setup, verification and ongoing management
- Processing of deposits and other payments, and settlement of winnings
- Identity verification and age verification to comply with applicable laws
- Geolocation checks to confirm eligibility to receive the Services in your location
- Fraud prevention, security monitoring and risk assessment
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Personalisation and communications
- Delivery of tailored content and product recommendations based on activity and preferences
- Marketing communications in accordance with your preferences, including notice of promotions and events
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Legal, regulatory and operational compliance
- Record-keeping, reporting to regulators, and audit requirements
- Responding to lawful requests from authorities and enforcement bodies
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Analytics, risk management and security
- Monitoring and evaluating gaming patterns, detection of unusual or prohibited activity, and ensuring the integrity of Services
- Performance and reliability analyses of the Services
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Customer support and service improvements
- Handling inquiries, resolving issues and training staff to assist you more effectively
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Profiling
- Profiling based on location, betting and gameplay activity, and preferences to assess risk and tailor offerings
Sharing your information
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Within Dada8 and with trusted service providers
- For account management, payments, information technology, analytics, marketing, and customer support
- With regulatory bodies, gaming authorities and sporting bodies as required by law or licensing conditions
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In the event of corporate transactions
- In a merger, acquisition, reorganization or sale of assets, personal data may be among the transferred assets
- For the purpose of enforcing rights, preventing fraud and complying with legal obligations
International transfers and data safeguards
Where necessary, personal data may be transferred to destinations outside the jurisdiction in which you reside. We rely on appropriate safeguards including standard contractual clauses or other legally recognized transfer mechanisms. We implement industry standard protections including encryption in transit and at rest, access controls, and regular security assessments to protect data transferred abroad.
Data retention
We retain personal data for as long as necessary to provide the Services and to meet legal and regulatory obligations. Typically, account data and transaction records are retained for the duration of the active relationship plus a minimum of six years after account closure. Security logs and incident records are retained for up to twelve months unless a longer period is required by law.
Your rights
- Right of access: You may obtain a copy of the personal data we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete data.
- Right to erasure: You may request deletion of personal data where justified by applicable law and our retention policies.
- Right to data portability: You may request a copy of your data in a structured, commonly used format, and have it transmitted to another controller where technically feasible.
- Right to restrict processing: You may request that we suspend processing in certain circumstances.
- Right to objection: You may object to processing based on our legitimate interests or for direct marketing purposes.
- Right to withdraw consent: You may withdraw consent at any time where processing is based on consent.
- Rights related to automated decision making and profiling: You may request human review of decisions that are fully automated and have legal or similarly significant effects.
To exercise any of these rights, please contact [email protected]. We will respond within one calendar month and may request additional information to verify your identity. You may lodge a complaint with your local data protection authority if you believe your rights have not been respected.
Security
We implement proportionate technical and organizational measures to protect personal data, including encryption of data in transit and at rest, access controls, regular vulnerability assessments, intrusion detection, and secure data centers. We maintain incident response procedures to detect, investigate and remediate data security incidents promptly.
Children's privacy
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we determine that a child has provided personal information without parental consent, we will take reasonable steps to delete such information and, if applicable, terminate the child's account.
Marketing communications and preferences
You may opt out of marketing communications at any time by using the unsubscribe options provided in messages or by contacting [email protected]. Opting out will not affect service communications necessary for account management and the operation of the Services.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, providing notice within the Services or by other reasonable means.
Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact [email protected] or reach out to our Customer Services team. We may designate a data protection officer or equivalent if required by applicable law and will make contact details available here when applicable.